help center
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Help topics
Owner's guides
Download guides and getting-started steps for your model
Go to pageError codes
What each error code means and how to fix it
Go to pageRegister your robot
Register to activate your 1-year warranty
Go to pageCheck warranty status
Look up your warranty by serial number
Go to pageWarranty
Warranty terms and how to claim
Go to pageTrack your order
Check delivery status with your order number
Go to page0% installment
Installment terms and participating banks
Go to pageContact us
Phone, LINE, email and service center address
Go to pageQuick contact
Phone and email
Mon–Sat 9.00–18.00
LINE answered every day
Frequently asked questions
How do I set up Wi-Fi and connect the app
Open the Roomba® app on your phone, tap add a robot and follow the on-screen steps until Wi-Fi is connected.
Where do I find the serial number
You need the serial number to register your warranty and when you contact customer care. See how to find it for your model in the owner's guides.
What routine care does my robot need
Clean the bin, filter, brushes and mop pad regularly so your Roomba® robot keeps working at its best. Model-specific details are in the owner's guides.
When should I replace the mop pad and filter
The guides suggest replacing the mop pad and filter every 3 to 6 months, and cleaning the filter once a week, or twice a week if you have pets. The real interval depends on your model and how often you clean.
Where can I buy parts and accessories
Genuine parts and accessories are sold on this site. Spend ฿5,000 or more and you can pay in 0% installments for 10 months, just like the robots.
How do I make a warranty claim
Contact the retailer you bought from within the warranty period, with your serial number and a proof of purchase that shows the date.
Policies
Discontinued products: iRobot Mirra® pool cleaning robot