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Contact our team with the name and email you ordered with. Call 02-512-5888, Mon–Sat 9.00–18.00, or message LINE @iRobotThailand, which we answer every day.
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Enter your order number (POxxxxxxxxxxxxxx) and the email you ordered with, then press "Track". Your order number is on the receipt we emailed you.
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Delivery times
Free shipping on robot orders, arriving within 3 business days. Remote areas can take longer. Track your parcel with the number shown on this page.
Exchanges
We do not accept returns for a refund if you change your mind, but we exchange the product if we shipped the wrong model, it was damaged in transit, or it was faulty out of the box. Tell us within 7 days.
Exchange terms